“We often miss opportunity because it is dressed in overalls and looks like work”

Thomas Edison

“There is only one thing that makes a dream impossible to achieve – the fear of failure”

Paulo Coelho - author

Amazing service from Crucial.com! Ordered Friday 19th 10.45am, delivered Saturday 10 30am:)

Why don't Utilities listen

Appalling service from NPower over a couple of months - more details to come. No wonder we are leaving them. All they need to do is listen to their customers!

More evidence of the ROI organisations can get from delivering excellent service at the Institute of Customer Service AGM today

Great service in Southampton!

Well done Ken at the De Vere Grand Harbour Hotel Southampton - superb service throughout the day!

Habitat announce major closures - what have you done TODAY to improve your customer's experience before it is too late?