"The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one." --Mark Twain
Thursday, 18 March 2010
“Let no one ever come to you without leaving better and happier.”
Mother Teresa (1910–1997) Macedonian missionary Nobel Peace Prize winner
Come along to the Customer Service Training Association meeting at Lord's cricket ground on 11 March and learn from the experts including a talk by Geoff Langston
Tuesday, 2 March 2010
“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”
Sam Walton (1918–1992) American retailer founder of Wal-Mart
