“If you’re going to help a man, you want to know something about him, don’t you?”
Joseph to Clarence – Angel second class – from the film “It’s a Wonderful Life” (1946)

The way to get started is to stop talking and get doing
Walt Disney 1901-1966

We don’t know how it is possible,
We just know that it is possible.
Maharishi Mahesh Yogi

"Happiness is when what you think, what you say, and what you do are in harmony"
Mahatma Ghandi
Have a great weekend!

How will today's spending review affect YOUR level of service?

Metro Bank's third branch opened in Fulham today - looking great!

Three REALLY miserable faces at the Amex desk, HR terminal 3 today - still work to do on UK customer service!

The only limit to our realization of tomorrow will be our doubts of today. - Franklin D. Roosevelt, 1882-1945, 32nd President of the United States

“The greater the tension, the greater is the potential.”

Carl Jung (1875–1961)
Swiss psychiatrist

Metro Bank opened their first branch in Holborn last week - a customer focussed bank!

4 inspirational speakers at the ICS AGM@ St Pauls today!

Watch out for an Arizion Knowledge Peer video on customer service - coming soon!

“If you stay ready, you ain't
gotta get ready.”

Will Smith (1968 – )
American producer, actor, music artist

“Passion persuades.”

Anita Roddick (1942–2007)
English entrepreneur and activist
founder of The Body Shop


“When you stop taking chances
You'll stay where you sit
You won't live any longer
But it'll feel like it”

Bono (1960 – )
Irish music artist and activist
from 'Summer Rain



















Life is luck
Make it

Mother Teresa (1910–1997)
Macedonian missionary
Nobel Peace Prize winner

























“If you stay ready, you ain't
gotta get ready.”

Will Smith (1968 – )
American producer, actor, music artist























Life is luck
Make it

Mother Teresa (1910–1997)
Macedonian missionary
Nobel Peace Prize winner

“He who answers before listening - that is his folly
and his shame.”
Proverbs 18:13

Life is luck
Make it

Mother Teresa (1910–1997)
Macedonian missionary
Nobel Peace Prize winner

"The greatest mistake you can make in life is to be continually fearing you will make one."
--Elbert Hubbard (1856 - 1915)

Excellent service recovery from the CEO of GBK - the burger outlet. A great way to create customer loyalty!

"You already know the answers. You just don't want to hear them from yourself." --Sunny Vanderbeck, Cofounder, Data Return Corp

"When I think about which services I want to offer on Virgin Atlantic, I try to imagine whether my family and I would like to buy them for ourselves. Quite often it's as simple as that. " Richard Branson

“Nothing is impossible.”

Gertrude Elion (1918–1999)
American chemist
Nobel Prize winner

Check out our latest newsletter by going to www.arizion.co.uk and clicking on news!

“A journey of a thousand miles must begin with a single step.”
Lao Tzu (604 BC – 531 BC)
Chinese philosopher

“Time is limited, so I better wake up every morning fresh and know that I have just one chance to live this particular day right, and to string my days together into a life of action, and purpose.”

Lance Armstrong (1971 – )
American cyclist
7-time winner of the Tour de France
Cancer survivor

What are some of the future trends in customer service - have a look here:
http://ping.fm/rMmBd

"The secret of getting ahead is getting started. The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and then starting on the first one." --Mark Twain

“Let no one ever come to you without leaving better and happier.”

Mother Teresa (1910–1997)
Macedonian missionary
Nobel Peace Prize winner

Check out how Tesco TWIST at http://ping.fm/9UG90

Come along to the Customer Service Training Association meeting at Lord's cricket ground on 11 March and learn from the experts including a talk by Geoff Langston

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”

Sam Walton (1918–1992)
American retailer
founder of Wal-Mart

What we need are more people who specialise in the impossible!

Theodore Roethke

“The last of the human
freedoms - to choose one's attitude in any given set of circumstances, to choose one's own way.”

Viktor Frankl (1905–1997)
Austrian neurologist and psychiatrist

“How wonderful it is that
nobody need wait a single moment before starting to improve the world.”
Anne Frank (1929–1945)
Dutch diarist

Improve your business through exceptional service with the help of Richard Branson!
http://ping.fm/hb8Bm

“Life is an adventure, dare it.”

Mother Teresa (1910–1997)
Macedonian missionary
Nobel Peace Prize winner

John Lewis continue to impress - their service recovery on recent issue has been great - kept promises and excellent communication!