Habitat announce major closures - what have you done TODAY to improve your customer's experience before it is too late?

Quote from Angela Williams HR Director of British Gas BBC News 13.10hrs 15th June 2011 Question: “To get on apprenticeship schemes, what do people have to do to persuade people like you to give them this job?” Answer from Angela: “They have to have really good customer service skills and be able to communicate with our customers very easily - walk in customer’s shoes. We recruit for their ability to communicate effectively”

In conversation with NPower about a series of customer service blunders - let's see how they redeem themselves! :)

Great service and response from Timpson's, the shoe repair people

Great PRP Director's Club meeting today at the Brentham club Ealing